Privacy Policy

1. Scope and who we are

This Privacy Policy explains how Brown Fox Press ("we", "us", and "our") collects, uses, stores, and shares personal information when you use our website, author dashboard, publishing tools, onboarding flows, and related services (collectively, the "Services"). By using our Services, you acknowledge this Privacy Policy.

We take privacy and confidentiality matters seriously and apply reasonable safeguards and internal controls to protect personal and project-related information handled through our Services.

2. Information we collect

We collect information you provide directly, information collected automatically, and information from service providers:

• Account details (such as name, email, login method, and profile details).
• Book and project content (manuscripts, cover assets, briefs, notes, and related uploads).
• Transaction and billing metadata (plan selected, amount, status, order/payment references).
• Support and communications data (emails, contact forms, and support replies).
• Technical data (IP address, browser type, approximate device/location signals, and usage events).

We do not intentionally collect sensitive personal data unless you include it in content you upload or send to us.

3. How we use information

• To create and manage accounts, authenticate users, and secure access.
• To provide publishing, formatting, editing, design, and distribution support.
• To process payments, prevent fraud, and maintain financial records.
• To send service communications (verification, account notices, purchase and project updates).
• To improve product performance, usability, and reliability.
• To comply with legal obligations and enforce platform terms.

4. AI-assisted features and human services

Our platform may include AI-assisted writing and content tools. AI features are used to assist workflows and do not by themselves define all services delivered by our team. Depending on your package and engagement, project work may involve significant human editorial, design, formatting, and support effort.

If you use AI-assisted features, relevant inputs and outputs may be processed to provide requested functionality, maintain service quality, and improve reliability.

5. Payments and Razorpay

We use third-party payment processors, including Razorpay, to process purchases. Payment card, UPI, and similar instrument details are handled by the payment provider under their own privacy and security practices. We generally receive limited payment metadata (for example, amount, status, and transaction/order identifiers) necessary for reconciliation, support, and compliance.

6. Legal bases (where applicable)

Where required by law, we process personal information based on one or more legal bases, including:

• Performance of a contract (providing the Services you requested).
• Legitimate interests (security, product improvement, fraud prevention, and operations).
• Compliance with legal obligations.
• Consent (for optional communications where required).

7. How we share information

We do not sell personal information. We may share information with:

• Infrastructure, hosting, database, and storage providers.
• Authentication, email delivery, analytics, and support tooling providers.
• Payment processors (including Razorpay) and related financial partners.
• Legal, regulatory, or law enforcement authorities where required.
• Professional advisors (such as auditors, counsel, or accountants), where reasonably necessary.

8. Data retention

We retain information for as long as needed to provide Services, maintain project records, resolve disputes, meet legal and financial obligations, and enforce agreements. Retention periods vary by data type and purpose.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

10. Your choices and rights

Depending on applicable law, you may have rights to access, update, correct, delete, or restrict processing of your personal information. You may also opt out of non-essential marketing communications.

To submit a request, contact us at info@brownfoxpress.com. We may require verification before fulfilling requests.

11. Children

We welcome young authors. If an author is under the age required to consent under applicable law, a parent or legal guardian must provide consent and supervise account, payment, and publishing decisions on the author's behalf.

If you believe personal information for a minor was submitted without required guardian consent, contact us and we will take appropriate steps in accordance with applicable law.

12. International transfers

Your information may be processed in jurisdictions other than where you reside, including where our service providers operate. We take reasonable steps to ensure appropriate protections for such transfers where required.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the effective date. Continued use of the Services after an update means you acknowledge the revised policy.

14. Contact

For privacy questions or requests, contact info@brownfoxpress.com.